Elodema Hair Salon Policy

At Elodema Hair, we strive to create a professional, welcoming, and organized environment for all our clients. To ensure the best experience for everyone, please review our salon policies carefully before your appointment.

Pricing and Fees

• All prices listed are base prices and may vary based on hair length, thickness, and specific service requirements.
• Additional fees may apply for extra time, materials, or specialized techniques.
• Prices are subject to change without notice.

Booking Appointments

• Appointments can be booked online, over the phone, or in person.
• A deposit may be required to secure your booking, which will be applied toward your final payment.
• Ensure you book the correct service when scheduling online to avoid delays or rescheduling.

Consultations

• Consultations are highly recommended, especially for new clients or major transformations.
• During your consultation, our stylists will discuss your hair goals, provide advice, and assess the best options for you.

Choose the Correct Services When Booking Online

• To provide the best service, it’s essential to select the correct service and time slot.
• If unsure about the service to book, please contact us for assistance before scheduling.

Service Re-Do’s

• Your satisfaction is our priority. If you are unhappy with your service, please contact us within 24 hours for a complimentary adjustment.
• Re-do services do not apply to changes in style preferences or issues caused by failure to follow aftercare instructions.

Late Arrival Policy

• Clients arriving more than 15 minutes late may need to reschedule, and deposits may be forfeited.
• Late arrivals impact subsequent appointments, so please plan accordingly.

Hair Cleanliness

• Please arrive with clean, detangled hair unless the service includes shampooing.
• An additional fee may apply if extensive detangling or washing is required before your service.

Before Your Appointment

• Review your booked service and ensure you understand the preparation requirements.
• Bring any relevant hair inspiration photos or notes to your appointment.
• Ensure children under 12, if receiving services, are prepared for their appointment.

Cancellation Policy

• Cancellations or rescheduling must be made at least 48 hours in advance to avoid losing your deposit.
• No-shows and same-day cancellations will result in the forfeiture of any deposits and may require full payment for future bookings.

Kids Hair Policy

• Children under the age of 12 are classified as “Kids” for hair services.
• All children must be accompanied by an adult throughout their appointment.
• For the safety and comfort of all clients, children who are not receiving services should not be brought to the salon.

Thank you for choosing Elodema Hair. By adhering to these policies, we aim to deliver a seamless and enjoyable salon experience for everyone. If you have any questions, please don’t hesitate to contact us.

Updated: 06/Jan/2025